FAQs

Should I have a Molemap Skin Check or a Full Body Molemap?
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How do I book an appointment?
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Who will I see at my appointment?
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Will I see a dermatologist?
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What is a dermatoscope?
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Do I need to take my clothes off?
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What happens during a Full Body Molemap?
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I have previously had a Full Body Molemap, can I now have a Molemap Skin Check?
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What happens during a Molemap Skin Check?
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What happens during a Molemap Spot Check?
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How long will my appointment take?
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What happens if something suspicious shows up?
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What is store and forward teledermatology?
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How much does it cost?
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Is it covered by health insurance?
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Is it covered by Medicare?
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How do I pay?
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When and how and when will I get my report?
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What will my report cover?
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Do you provide treatment?
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How do I refer?
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Can I order free patient brochures and materials?
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What is a skin lesion?
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What is a melanoma?
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Can I detect melanoma myself?
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How often do I need to get my skin checked?
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I’m over 50 – does that increase my melanoma risk?
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I’m under 50 – does that mean I don’t need to get checked regularly?
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I’m a male – does that increase my melanoma risk?
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I have dark or olive skin – does that mean I don’t need to worry?
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I’ve moved – can you still access my records?
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Where is my nearest clinic?
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Can I organise Skin Checks or Full Body Molemaps at my workplace?
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Check out our most frequently asked questions.

If our FAQs don’t answer your question, our super-helpful staff can! Feel free to call us or drop us a line.

Should I have a Molemap Skin Check or a Full Body Molemap?

A Molemap Skin Check gives you the reassurance of having a thorough head-to-toe skin check by skin cancer detection specialists. It doesn’t include total body photography or monitoring of your skin over time.

A Full Body Molemap is usually recommended for anyone who is has moderate to high risk factors because we provide total body photography and monitor your skin and moles over time for changes. It’s our most comprehensive service. It’s also for anyone who wants a baseline of their skin to be monitored over time. It’s a proactive way to help you manage your melanoma risk by tracking changes in your skin and moles. A Full Body Molemap if essential if you:

  • Have a personal or family history of melanoma
  • Have a high number of moles
  • Are aged over 50 years
  • Want a proactive way to help manage your melanoma risk.
  • Want a baseline of your skin and moles created for future comparison.

How do I book an appointment?

Call us 1800 665 362 or book online to find a clinic and time that suits you.

Who will I see at my appointment?

You’ll be seen by one of our expert Molemap melanographers. All of our melanographers are registered nurses (RNs) who are specially trained to detect and image any spots showing signs of skin cancer. All melanographers have completed specialised training accredited by the Australasian College of Dermatologists. Checking skin for signs of melanoma and other forms of skin cancer is all they do and they are experts at it.

Will I see a dermatologist?

No, our dermatologists work via teledermatology. After your appointment your melanographer will securely forward all images spots to one of our dermatologists for review and diagnosis. All Molemap dermatologists are experts at diagnosing early stage melanoma.

What is a dermatoscope?

This is a specialised handheld device that the melanographer uses to look deep inside your mole’s structure.

Do I need to take my clothes off?

Yes, for a Full Body Molemap and Molemap Skin Check you’ll need to get down to your underwear. This is because we check your skin from head to toe. Our melanographers are experienced at helping you feel comfortable and will give you a gown to wear.

What happens during a Full Body Molemap?

Our Full Body Molemap provides a complete photographic record of your skin. It includes total body photography and mapping by a melanographer who takes images of all significant moles for expert diagnosis by a dermatologist. You’ll also get free spot checks for one year after your appointment.

I have previously had a Full Body Molemap, can I now have a Molemap Skin Check?

That really depends on your level of risk and what the dermatologist recommends. If you’re considered to have moderate to high risk factors, a Full Body Molemap Follow-Up is usually recommended for your next appointment.

Because we’ve already created a baseline of your skin and moles at your first Full Body Molemap, the Full Body Follow-Up allows us to compare any changes in your skin - whereas a Skin Check is a ‘point in time’ check of your skin and moles (and doesn’t include full body photograph or monitoring over time).

If you choose to have a Molemap Skin Check, the melanographer will conduct the skin check using your existing Molemap record however they will not make comparisons of moles (i.e. the serial monitoring) or to your Total Body Photographs.

What happens during a Molemap Skin Check?

A Molemap Skin Check is a thorough, head-to-toe check of your skin by a melanographer who will image moles of concern for expert diagnosis by a dermatologist. (It doesn’t include total body photography). Ideal for anyone who has a low to moderate number of moles but wants the reassurance of a thorough check by skin cancer expert.

What happens during a Molemap Spot Check?

A spot check is for 1 spot that you have identified. If the spot is suspicious it will be imaged by the melanographer and sent for expert diagnosis by a dermatologist who work via teledermatology. If there are no suspect signs, it won’t be imaged and won’t get a report. This is ideal if you are seeking a second opinion.

How long will my appointment take?

  • A Full Body Molemap takes up to 60 minutes.
  • A Molemap Skin Check takes up to 30 minutes
  • A Molemap Spot Check takes up to 15 minutes.

What happens if something suspicious shows up?

You will need to print out your dermatologist report and return to your GP or referring doctor and they will decide on the best course of action based on our recommendations. It is important that you contact your GP or referring doctor immediately to organise an appointment if our report recommends further action or treatment.

What is store and forward teledermatology?

Molemap uses store and forward teledermatology to review, diagnose and report on your moles. It’s the most common form of teledermatology in Australia and around the world.

The benefit of store and forward teledermatology is that you and the Molemap melanographer (at your appointment) don’t need to be present at the same time as the specialist dermatologist.

After your appointment, our dermatologists will review and diagnose your imaged spots via teledermatology at another time and place. You won’t see them at your appointment.

How much does it cost?

For costs please visit the Services page on our website.

Is it covered by health insurance?

It’s best to check with your provider if they cover these services. We can provide a Private Health Insurance Claim Support Letter if needed

Is it covered by Medicare?

There are currently no Medicare rebates available on our services however there are some key benefits to Molemap by Dermatologists. These include:

  • You will be seen by a melanographer whose specialised training is accredited by the Australasian College of Dermatologists
  • Your spots will be reviewed and diagnosed by an experienced dermatologist who is a member of the Australasian College of Dermatologists
  • Our Full Body Molemap service provides ongoing surveillance of your spots to monitor changes over time – to catch melanoma early
  • We have clinics across Australia and you don’t need a GP referral to see us

How do I pay?

You can pay on the day with cash or a credit card. You may be asked to pay a deposit before your appointment to secure your booking – this will go towards the total cost of your Molemap service.

When and how and when will I get my report?

At your appointment, you’ll be given a unique ID verification number so you can access your confidential My Molemap portal online. Up to 10 business days after your appointment, when your report is ready, we’ll send you a text and email with a link to the portal to login.

What will my report cover?

Your dermatologist report will include comments and recommendations for treatment by one of our expert dermatologists. It will also include images of any suspicious moles or skin lesions and where they appeared on your body.

Do you provide treatment?

We are a detection and diagnosis service so we don’t provide treatment like removing moles. You will need to return to your GP or referring doctor (take our report with you) and they will advise you of next steps.

How do I refer?

You can download a Request Form from the For Doctors section of our website or fax a patient referral letter to 1800 665 332

Can I order free patient brochures and materials?

Yes, visit the For Doctors section of our website or call us on 1800 665 362.

What is a skin lesion?

A skin lesion is the technical name for a part of the skin (including moles) that has an abnormal growth or appearance compared to the skin around it.

What is a melanoma?

Melanoma is the most serious form of skin cancer – it can spread very quickly and once it penetrates below the skin’s surface, it can become deadly. Find out more about recognising the early signs of melanoma here

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Can I detect melanoma myself?

Melanoma can present itself differently from other skin cancers, which is why it’s essential to have regular full body skin checks with skin cancer detection specialists. It’s important that you keep your eye on your skin and get checked if you notice any changes.

How often do I need to get my skin checked?

We recommend full body skin checks every year or as directed by your GP, specialist or our dermatologist recommendations.

I’m over 50 – does that increase my melanoma risk?

Yes, the older you get the higher the chances of getting melanoma. That’s why we recommend anyone aged 50 years and older has a professional full body skin check each year but a skin cancer expert.

I’m under 50 – does that mean I don’t need to get checked regularly?

Anyone can get skin cancer at any age. In fact, melanoma is one of the most commonly diagnosed cancers in people aged 25-44 years old.2 However, you may have a lower risk if you’re younger than 50 years.

I’m a male – does that increase my melanoma risk?

Yes. In general, men have a higher overall incidence and tend to have thicker melanomas by the time they're found than women – which means that more men die of melanoma than women (56%), especially in males aged 45 plus.1 All the more reason to get your skin checked every year.

I have dark or olive skin – does that mean I don’t need to worry?

Everyone is at risk of skin cancer regardless of age, skin colour or ethnicity. However, you may have a lower risk if you’re dark or olive skinned and don’t have many moles.

I’ve moved – can you still access my records?

Your Molemap records are stored on a secure central database and can be accessed if you move homes or visit another clinic.

Where is my nearest clinic?

We have clinics across Australia. To find the one closest to you visit the Locations section of our website.

Can I organise Skin Checks or Full Body Molemaps at my workplace?

Yes we can provide skin cancer checks and educational services for your staff at your company location. We can also tailor make a program to suit your needs. Click here to find out more.